Just now, the world's first CRM acquired AI Agent platform Moonhub

Early this morning, Salesforce, the world's number one CRM platform , acquired the AI ​​Agent platform Moonhub .

After the acquisition is completed, the entire Moonhub team will join Salesforce to jointly develop its flagship intelligent agent development platform Agentforce .

It is worth mentioning that this is also Salesforce's consecutive acquisition to enhance its Agentforce platform since it acquired Informatica for US$ 8 billion last week , and it will continue to vigorously develop the intelligent entity track.

Salesforce CEO Marc Benioff has repeatedly stated publicly that he is very optimistic about the development of AI Agents and has set a grand vision: to develop one billion intelligent agents through Agentforce by the end of 2025 .

Currently, Salesforce has made significant progress on its self-developed platform Agentforce , has 3,000 corporate paying customers, and completed 25 transactions of more than US$ 1 million in the most recent quarter, including three transactions of more than US$ 10 million.

When Moonhub was founded in 2022 , it proposed a bold idea: Can recruitment be done without human involvement? To help the company's HR improve the efficiency of personnel business processes such as posting and screening.

So they developed a specially trained recruiting agent that can autonomously find, screen, and contact candidates from the internet.

Moonhub 's recruitment agent has powerful autonomous capabilities and can proactively search, screen and contact candidates from the Internet. Different from the traditional simple crawler resume crawling, it deeply analyzes the skills, background and job matching of candidates, accurately evaluates talents, and provides high-quality candidate recommendations to companies, greatly improving recruitment efficiency.

In terms of functions, Moonhub 's recruitment agent consists of three major parts: Qualify AI can automatically identify the candidates who best meet the job requirements from millions of resumes;

Engage AI  converts a large number of potential candidates from cold leads to candidates ready for interviews by sending personalized messages; Monitor AI analyzes the candidate's intention status in real time and performs handovers and upgrades as needed.

Currently, Salesforce has also released its own HR intelligent entity Agentforce for HR Service based on its self-developed Agentforce platform , but it has more powerful functions and a wider range of applications.

One of Agentforce ’s core features is providing personalized answers. It can tailor answers to each employee based on employee data and company policies. For example, when an employee asks “ Am I eligible for a gold card? ” Agentforce can determine their eligibility based on the role and position in the employee’s profile and the gold card policy in the knowledge base.

Agentforce also helps employees track employee projects assigned by managers, which are tailored to each employee’s career path and may include videos, training modules and forms related to key milestones such as onboarding and parental leave.

When it comes to managing HR cases, Agentforce simplifies the process for employees to track and log HR cases, such as leave requests and special requests like pay discrepancies. When an employee asks Agentforce, “ What’s the latest status of my case? ” Agentforce accurately identifies the case and provides updates in a conversational format, even without additional context.

Employees can also use Agentforce to update employee profile information such as address, phone number or last name in the HR system using natural language . Agentforce will perform these operations on their behalf, allowing employees to complete profile changes instantly during workflow.

In addition, Agentforce allows employees to quickly apply for, cancel or view various leave balances, including floating vacation, sick leave, paid vacation, maternity leave or other forms of leave, without having to deal with cumbersome workflows or policy documents. Employees can view or edit direct deposit details at any time through Agentforce without having to log into a separate system.

Agentforce also automates expense management, giving employees one less administrative task. It verifies reimbursement eligibility according to company policy, answers report status questions, and can create and submit expense reports in the same interaction.

If the inquiry is particularly complex or personal, Agentforce seamlessly transfers the conversation to a human HR representative using the HR Service Console . For example, if an employee is experiencing the loss of a loved one, Agentforce can detect language or sentiment associated with " bereavement " and escalate it to the HR team so that the HR representative can provide a deeper level of empathy and support.

Salesforce ’s HR team was Agentforce ’s first customer and has used the service with great success. Using Agentforce in Slack and the employee portal , they help employees do everything from understanding which programs qualify for health reimbursement to providing support during open enrollment to guiding employees through the migration process — providing employees with eligibility clarity while increasing HR team efficiency.

The employee portal has managed nearly 10 million searches with Agentforce , resolving 96% of employee inquiries without intervention from the HR team.

Moonhub said that after joining Salesforce , it will continue to help expand and enhance Agentforce 's HR functions and enhance Salesforce 's influence in the intelligent entity track.

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